Our Quality Guidelines
General Framework
As Ekşi İnşaat., with the vision of being a leader
in the sector, we aim to implement our projects with high quality standards,
efficient and environmentally friendly methods through our quality guidelines.
Customer satisfaction
at the highest level We act with the principle of constantly improving retention and
operational processes. In this context, we consider key factors such as design,
construction, business management and legal compliance.
Main
Principles and Methods
Legal Compliance
- Standards and Technical Specifications: We observe local and
international construction norms, technical specifications and earthquake
regulations in every project.
- Legislative Compliance: We work in compliance with all administrative
directives, including state laws and local rules, and conduct periodic reviews
to maintain this compliance.
- Action: We have provided employment opportunities to many people with the
projects we have carried out in the past and currently, and have also made
infrastructure and housing investments that meet social needs.
Technological Forward-looking
- Digital Evolution: We digitalize our business processes through
information technologies and quickly adapt to modern applications such as a
paperless working environment and remote working.
- Automation: We automate our business processes and incorporate future
technologies such as artificial intelligence and machine learning into our
business model.
Customer Centricity
- Customer Communication Management (CRM): We use CRM tools effectively to
increase customer satisfaction.
- Feedback and Surveys: We use surveys and feedback mechanisms to measure
and increase customer satisfaction and constantly update our services.
Supply Chain and Business Partner
Relationships
- Monitoring and Evaluation: We evaluate our suppliers and subcontractors
periodically and constantly monitor their performance.
- Strategic Collaboration: We form strategic business partnerships with
suppliers and subcontractors and cooperate at every stage of the project.
Continuous Improvement
- KPIs and Metrics: We regularly measure business processes and results
with the key performance indicators we determine.
- Improvement Initiatives: We support the development suggestions of
employees and business partners and take actions accordingly.
After-Sales Support
- 7/24 Support: We provide uninterrupted support service for our customers.
- Emergency Response: Our emergency response teams are always ready to
respond immediately to possible problems.
- Warranty and Maintenance: We offer comprehensive warranty and maintenance
services for purchased homes.
Quality Commitment
- Management and Staff Participation: Our quality directive has been
adopted and actively implemented by our entire team, from the top level manager
to field employees.
- Ethics and Sustainability: We are fully committed to ethical values and
sustainability in all business operations.
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